“Customer Experience Conference April 28-29”

Vancore helps its clients to create and implement breakthrough strategies.One of the Vancore areas of focus is assisting organization with the strategy and operating model decisions that lead to the increased share of wallet, customer intimacy and ultimately, profitability.

Vancore is proud to be an Event Partner at the Customer Experience conference, which is being held on 28^th and 29^th of April 2010 at the Sydney Harbour Marriott. As a special offer to you, we would like to extend a referral discount of 15% for this exciting event.

On 29 April at 12.20pm Ganesh Kashyap, Strategy Practice leader with Vancore, will be speaking on how to turn your organisation’s multiple channels into a multi-channel approach. He will be presenting on:

• Building seamless customer handoffs between channels
• Running channels as a shared service
• Maintaining customer memory across channels:  a single-view of your customer
• Ensuring channels complement, not cannibalise
• Aligning channel mix to customer access preferences

On behalf of Vancore we would like to invite you, or any of your colleagues,  to register to attend this conference at a special discounted rate and learn more about Vancore’s approach to multi-channel strategy.

Other speakers include

• Louise Long, Customer Experience – Personal Bank, NATIONAL AUSTRALIA BANK,
• Cyrus Allen, Director – Customer Experience, TELSTRA,
• Nicole Twyford, Group Manager Direct Sales & Service, MEDIBANK PRIVATE

For more information or to register for this conference, please call IQPC on 02 9229 1000 for more details.

On registration please quote B06 to take advantage of your 15% discount courtesy of Vancore. Please note that this discount applies to new registrations only. If you cannot attend but would like to talk with a Vancore representative, please contact us on 1300 137 369.

For other Vancore services check out www.vancoregroup.com.

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