Consultant Profile

Joseph Spiteri

Senior Consultant

Over the span of 20+ years Joseph has occupied a number of roles associated with IT Service Management. He held a Principal Consultant role in the IT Governance Unit of the Maltese Government. In that role Joseph has been responsible for the development of an IT Service Management Program and several Proof of Concept projects introducing Automation of Network and System Management and provision of advice to all CIOs within the Maltese Public Service on ITSM matters.

 

Since arriving in Australia in 2006, Joseph has expanded on his ITSM knowledge by achieving the highest ITIL® V3 Expert Qualification and also the ISO/IEC 20000 Auditor & Consultant titles. To compliment this ITSM knowledge base and assure Joseph’s capability in being an effective Organisational Change Manager, is an extended depth of acumen in People Training and Development, and Organisational Learning concepts. All this makes Joseph a highly effective Trainer and Public Speaker.

 

When engaged in project work, this unique blend of disciplines culminates in the fact that Joseph is a leading specialist in Service Catalogue works.  This is characterised by the quite unique approach and depth of expertise in this area.  Other than this, Joseph equally excels as an; Organisational Change Manager, analysing roadblocks and tweaking group collaboration for superior performance, and as an IT Service Improvement Manager mentoring and coaching resources in IT Service Organisations in ITSM Best Practices.  His passions, fresh approach, humor and ability to connect and relate effectively from CxOs all the way to all sorts of Technical Specialists makes Joseph, a unique trustworthy high value advisor.