IT Service Transformation
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Dowling Consulting provides specialist business process, organisational change, and technology implementation services to the IT function of a “customer organisation”. Dowling is not a software development company, hardware vendor, or an outsourcer; we apply best practice methodologies such as ITIL and COBIT in:
- Building a customer focused service culture in IT
- Defining, managing, and measuring IT services
- Designing and implementing reliable business processes that deliver consistent IT services
- Managing the IT function as a business to demonstrate the value of IT as a business unit
- Bring capabilities such as financial management, customer relationship management, human resources and procurement into the domain of the IT organisation
Delivery
Large, cross-functional IT implementation programs require specialist management and expert project delivery skills that must be backed up by sound subject-matter knowledge and process engineering skills. Our team of IT Service Transformation consultants have a demonstrable record of delivering projects on-time, on-budget, to the specified outcome. Our clients often come to us for help when their projects have been derailed, or the desired outcomes have not been realised.
Due-diligence
As part of our advisory services, our firm provides tender preparation advice, vendor evaluations, and management of transition of service arrangements.
Our independent assessments of existing outsourcing contracts, and guidance and leadership in the formation and/or evaluation of outsourcing strategies give clear and measurable outcomes for our clients.
ITIL
Our clients engage us to help them transform their IT services around best practice models such as ITIL and COBIT. Maturity assessments and gap analysis conducted by our specialist team allow us to drive positive and sustainable outcomes in business process, organisational design, and enabling technology that meet the client’s strategic objectives in running IT as a business
ITSM Systems
With the confusing amount of data and anecdotal information available to the CIO surrounding enabling technology for IT Service Management (ITSM), Dowling provides clear definition of the business requirements for the IT organisation. From functional specification, through to vendor selection and implementation and configuration, our team will deliver the right results. We can do this because we understand IT as a business.
Value of IT
Dowling’s services in strategic planning and enterprise architecture focus on the value of IT by helping our clients align IT with the business strategy to generate real business value and build competitive advantage. Our clients engage us to help identify new IT enabled strategic growth opportunities, transform existing IT capabilities to better align with their business vision and strategy, and to help them identify and plan for their future needs in meeting these strategic objectives.
Downloads:
Brochure
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- IT Service Transformation Brochure (PDF File, 2.2 MB)
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Case Study
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- IT Service Transformation for Utilities Sector (PDF File, 427 KB)
Using an innovative blend of best practice frameworks, Dowling conducts an IT process maturity assessment for a global provider of electricity distribution and transmission services
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