Innovation. Insight. Intellection  
 
   

ITIL® V3 Bridging Course for Foundation Certificate Holders

Duration 1 day - AUD$695.00 (ex GST) (Includes Free Exam)

For IT practitioners wanting to update their understanding of the world best practice in ITIL®.

Public or Inhouse Course - At A Glance – Course Overview

This course will cover the differences between V2 and V3 and give you an understanding of the updated ITIL® framework.  It is an intense 1 day course and assumes knowledge of ITIL® V2.  You will understand how the ITIL® service lifecycle approach processes can support the business by improving IT operations.  Our course covers:

  • An overview of the structure, components and processes of the five core ITIL® books
  • An overview of ITIL ® V3’s key concepts, definitions, objectives and certification levels, and how ITIL® processes can improve IT operations
  • Understand ITIL® V3’s service lifecycle approach
  • For each of the five core books in the service lifecycle: Review the main activities, goals, benefits, challenges and management reporting for the respective processes
  • Outline of relationships between the processes
  • A look at the glossary of new key ITIL® definitions
  • What has changed and what remains the same from V2 to V3

Duration and Qualification

1 day; includes a 30 minute, 20 question multiple-choice exam; ISEB facilitates and marks the examination, which is scheduled at approximately 4:30pm on the same day as the course.  

Prerequisites

Foundation Certificate in IT Service Management V1 or V2.  You will need to provide your certificate number and/or a copy of your certificate before attending the 1 day ITIL® V3 Bridging Course for Foundation Certificate Holders.

Click here to see the Schedule & Book

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