How to Design an IT Service Catalogue

Training from the Service Catalogue experts at Dowling Consulting – Learn how to get started with your Service Catalogue initiative, based on ITIL Version 3 best practices

Learn to Design a Service Catalogue – Updated for ITIL V3!

Dowling Consulting delivers hands-on Service Catalogue courses based on the new ITIL Version 3. 

According to the ITIL V3 books published by the Office of Government Commerce, “The Service Catalogue is an important tool for Service Strategy because it is the virtual projection of the service provider’s actual and present capabilities... It serves as a service order and demand channeling mechanism... It acts as the acquisition portal for customers, including pricing and service-level commitments, and the terms and conditions for service provisioning.” 

The Service Catalogue is critical to ensuring that IT services align with the needs of the business. By establishing and publishing standardised service offerings – with associated service levels and costs – the IT organisation can more effectively manage demand for services. And by ensuring standardisation and repeatable processes, the Service Catalogue can help IT leaders to drive down costs while still achieving a high level of service.

With a Service Catalogue, your IT organisation can:

• Describe IT services in a way that helps the business understand IT’s value
• Drive standardisation of your IT service offerings
• Establish standards for SLAs & operational level agreements (OLAs)
• Provide a foundation for budgeting and managing costs
• Use industry-standard service definitions for benchmarking
• Improve service quality and predictability with streamlined request fulfillment
• Wherever you are in your ITIL initiative – still focused on ITIL V2 or moving to ITIL V3 – deploying your Service Catalogue correctly the first time is essential to your success.
• With this training course from Dowling Consulting you will not only learn the theory of creating and using an effective IT Service Catalogue, you’ll hear about practical do’s and don’ts from the combined learnings of successful Service Catalogue implementations

In this two-day, hands-on training class you will work with real-world examples – gaining firsthand experience with fully developed and broadly adopted Service Catalogue templates in use at the IT organisations of some of the most well-respected companies around the world.

Service Catalogue Professionals

The class is delivered by field-experienced IT Service Catalogue consultants. Our professionals have practical, hands-on experience implementing Service Catalogues at leading IT organisations in Australia and abroad.

Who Should Attend?

This two-day course is ideal for anyone responsible for managing, implementing, or advising in the development of an
IT Service Catalogue, or for anyone who wants to learn more about the requirements for creating and implementing an IT Service Catalogue. The class is delivered in a highly participative, workshop style with plenty of teamwork – you learn from your fellow participants and work in groups to actually document services for your Service Catalogue.

More Information

If you are interested in attending this training course, but are unable to make one of the above locations or dates, please contact:

Peter Leszinsky
peter.leszinsky@dowlingconsulting.biz
+61 408 955 794